Customer Technical Support Department
At Living, emphasis to after sales service is an important as the sale approach. As quality is an uncompromised characteristic of all our products, service become second nature so as to have full customer satisfaction at all time. The goal is to have superior after sales service to monitor and analyse the level of satisfaction of each and every customer. A fully staffed and dedicated Customer Technical Support Department with an independent Telephone Hotline is available to all customers for immediate access and assistance.
General terms for all warranties
The content of the warranty varies for each product. Refer to point 2 underneath (Quality warranties) for the quality terms for each product.
The duration of the warranty for Living and Chateau d’Ax products are 2 years, and it covers everything noted on the quality warranty.
Our company will examine whether the product is covered by the warranty. Once the defect of the product or an accessory has been confirmed, the company will secure the repairing of the problem, or the exchange of a faulty part if necessary. In case a product no longer belongs to the Living and Chateau d’Ax collection, then we will exchange it with a similar product of equal value.
The warranty applies from the product purchase date from the Living store. For confirmation of the purchase date, it is essential to keep the signed copy of product delivery (receipt) which is the only evidence of the purchase date. The warranty does not cover wear and tear caused by the faulty use of the product, lack of ineffective maintenance, use of chemical or other substances, or scratches / bumps or any other types of accidents which occurred during the delivery of the product to the customer. Also, it does not cover the normal wear and tear, and that which occurs due to placing a product at an inappropriate place, such as a humid environment, or an environment with overly high temperatures, or a place unprotected from weather conditions, or a place where the product is directly exposed to sunlight. Also, the warranty does not cover wear and tear due to use of products other than domestic ones, except if specifically noted. For this reason, customers are encouraged to check their furniture during their delivery and to sign the delivery receipt together with the driver, confirming in this way that the products received are in excellent condition.
In addition to the rights given by this consumer warranty, the customer has, in every case, every right documented in the law about purchase transactions.
Get in touch with the nearest Living or Chateau d’Ax store. In order for the warranty to apply, it is essential to keep your signed receipt of delivery which is the only evidence of date of purchase.
Quality warranties
What is covered
The warranty covers faulty construction of the following parts: body, legs, accessories, arms, stuffing material, mechanisms. The warranty applies only in case of domestic use. Refer also to the general terms of warrantee.
What is not covered
The warranty does not cover leather covers, fabric covers, cushions and generally whatever is not mentioned above. Refer also to the general terms of warranty.
The warranty covers faulty construction of the following parts: body, legs, accessories, arms, stuffing material, mechanisms. The warranty applies only in case of domestic use. Refer also to the general terms of warrantee.
What is not covered
The warranty does not cover leather covers, fabric covers, cushions and generally whatever is not mentioned above. Refer also to the general terms of warranty.
What is covered
The warranty covers faulty construction of the following parts: body, legs, accessories, mechanisms. The warranty applies only in case of domestic use. Refer also to the general terms of warranty.
What is not covered
The warranty does not cover leather covers, fabric covers, lacquered surfaces and generally whatever is not mentioned above. Refer also to the general terms of warranty.
The warranty covers faulty construction of the following parts: body, legs, accessories, mechanisms. The warranty applies only in case of domestic use. Refer also to the general terms of warranty.
What is not covered
The warranty does not cover leather covers, fabric covers, lacquered surfaces and generally whatever is not mentioned above. Refer also to the general terms of warranty.
What is covered
The warranty covers faulty construction of the following parts: body, legs, bed frame, accessories, mechanisms. The warranty applies only in case of domestic use. Refer also to the general terms of warranty.
The warranty covers faulty construction of the following parts: body, legs, bed frame, accessories, mechanisms. The warranty applies only in case of domestic use. Refer also to the general terms of warranty.
What is covered
The warranty covers faulty construction of the following parts: body, bases, legs, accessories, mechanisms, surfaces. The warranty applies only in case of domestic use. Refer also to the general terms of warranty.
What is covered
The warranty covers faulty construction of the following parts: body, bases. The warranty applies only in case of domestic use. Refer also to the general terms of warranty.
What is not covered
The warranty does not cover leather covers, material covers, and generally whatever is not mentioned above. Refer also to the general terms of warranty.
The warranty covers faulty construction of the following parts: body, bases. The warranty applies only in case of domestic use. Refer also to the general terms of warranty.
What is not covered
The warranty does not cover leather covers, material covers, and generally whatever is not mentioned above. Refer also to the general terms of warranty.
What is covered
The warranty covers faulty materials or construction of the following parts: body, doors, hinges, drawer and door mechanisms, shelves and clothes racks. Refer also to the general terms of warranty.
The warranty covers faulty materials or construction of the following parts: body, doors, hinges, drawer and door mechanisms, shelves and clothes racks. Refer also to the general terms of warranty.
The warranty is given by the external associate/supplier with whom our company collaborates. Our company carries no responsibility for the replacement of a mattress or any other product originating from an external associate and any customer demands will have to be referred directly to the external associate.