Shipping and Return Policy
Shipping Costs and Policy
At Living, our goal is to provide you with an exceptional shopping experience. We accept credit card payments through the certified payment gateway of JCC. All displayed prices include value-added tax.
Shipping Within Cyprus
• Free Shipping: Enjoy free shipping on all orders over €250.
• In-Store Pickup: Collect your order free of charge from our showroom in Nicosia, typically available next-day availability. For pickups from our Limassol store, processing may take 2-3 working days.
• Pickup from Akis Express: For orders under €250, a standard shipping fee of €5.50 applies. Your order will be sent to the nearest Akis Express location based on your address, with an estimated delivery timeframe of 2-3 working days.
• Home Deliveries: A standard delivery fee of €7.50 applies for home deliveries, will an approximate delivery timeframe of 2-3 working days.
International Shipping
We are pleased to offer international shipping to customers worldwide. Due to the variety of products, we offer, please contact us via email for tailored shipping quotation. Customers outside the EU may be subject to customs, duties, taxes and/or import fees. In cases where goods collected and are returned to us, Living reserves the right to charge an additional handling fee.
Returns Policy
We strive to ensure your satisfaction with our products. Please remember that many items sold by Living are handcrafted, which may result in slight variations in shape or colour—this adds to their uniqueness. These characteristics are not considered defects.
If you are not completely satisfied with your purchase:
• Email us with your reason for returning the item and indicate whether you prefer an exchange or credit note.
• We accept returns within 15 days of purchase. Items that are returned must be in their original condition, with tags attached and in their original packaging.
• Return shipping costs are the responsibility of the Customer.
Upon receiving the returned product:
• We will process your exchange or issue a credit note minus the original shipping charges.
• Processing may take 8-10 days. You will receive an email notification once completed.
Important Notes:
• Items sold at a special offer or reduced price are non-returnable and non-exchangeabled.
• If we mistakenly send an incorrect item, notify us via email within 7 days of delivery. Once we confirm the error, we will arrange for a replacement or issue a credit note.
Non-Returnable Items include:
• Electrical appliances, batteries, plants, products from our discount section, gift cards, custom orders (e.g., furniture or cut fabric), opened bedding and linen packages (e.g., sheets, quilts), and any used or altered products.
• Ergo Home Group and Living reserve the right to decline any return requests if the product does not meet the stated conditions.
• Refunds are not available at this time.
Contact Us
For any questions regarding our Returns and Refunds Policy, please reach out to us via email:
• marketing@ergohomegroup.com
• livinghome@ergohomegroup.com